Privacy Policy

1. Introduction

Fancrowd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, display name, password, and profile picture
• Identity Verification: Phone number for SMS verification; government ID and selfie for winner payout verification
• Payment Information: Credit/debit card details processed through Stripe; payout information for prize distribution
• Content: Videos, images, titles, descriptions, and other content you submit
• Communications: Messages to customer support, feedback, and survey responses

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Pages visited, features used, videos watched, votes cast, time spent, and interaction patterns
• Location Data: General location based on IP address (we do not collect precise GPS location)
• Log Data: IP address, browser type, access times, referring URLs, and error logs

2.3 Information from Third Parties

• Social Sign-In: If you sign in with Google or Apple, we receive your name, email, and profile picture as permitted by your settings
• Payment Processors: Transaction confirmation and fraud prevention data from Stripe
• Analytics Providers: Aggregated usage statistics and crash reports

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Services
• Process contest entries, votes, and prize payouts
• Verify user identity and prevent fraud
• Send important notifications about contests, wins, and account activity
• Respond to customer support inquiries
• Enforce our Terms of Service and Acceptable Use Policy
• Moderate content to ensure community safety
• Analyze usage patterns to improve user experience
• Comply with legal obligations and tax reporting requirements
• Send promotional communications (with your consent)
• Detect, prevent, and address technical issues and security threats

4. How We Share Your Information

4.1 Public Information

The following information is publicly visible: your username, profile picture, submitted videos, vote counts, and contest wins. Consider this when choosing your username and submitting content.

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect our rights, property, or safety, or that of our users or the public
• Detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

If Fancrowd is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5. Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide our Services
• Required for legitimate business purposes (e.g., resolving disputes, enforcing agreements)
• Required by law (e.g., tax records for 7 years)

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant providers

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You can access and download your personal data through your account settings or by contacting us.

7.2 Correction

You can update your account information directly in the app or by contacting support.

7.3 Deletion

You can delete your account at any time through account settings. Some information may be retained as described in Section 5.

7.4 Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" or adjusting your notification settings. You will continue to receive transactional communications.

7.5 Push Notifications

You can disable push notifications through your device settings or app notification preferences.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the "sale" of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected]. We will verify your identity before processing requests.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our servers and service providers are located. These countries may have different data protection laws. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it promptly. If you believe we have information from a child under 18, please contact us at [email protected].

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential cookies: Required for authentication and security
• Analytics cookies: Help us understand how users interact with our Services
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect functionality.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or in-app notification. Your continued use of the Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For data access, deletion, or other privacy requests, please email [email protected] with the subject line "Privacy Request" and include your account email address.